Reference

How judiking168 Handles Your Personal Information

When you open an account with us and fund it via Touch 'n Go eWallet, Boost, or GrabPay, certain personal details are collected so your transactions and account stay secure.

Account data protectionWallet transaction privacyYour rights on requestCookie controls availableData retention clarity
judiking168 How judiking168 Handles Your Personal Information
REACH US DIRECTLY

How to Contact Us About Your Privacy

Privacy questions deserve a direct answer, not a generic form. If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, use any of the channels below. We route privacy requests to the same team that handles account verification, so you get a response from someone who can actually action your request.

Team online

Live Chat

Open the chat window inside your account dashboard. State that your query is a privacy request and we will escalate it to the data team on the same session.

Email Support

Send your request to our support email address listed in the account help section. Include your registered contact detail so we can verify your identity before actioning anything.

Account Help Centre

The help centre inside your account includes a dedicated privacy and data section. Submit a ticket there for requests that require document uploads or formal written responses.

DATA HANDLING STANDARDS

How We Keep Your Account Information Secure

Security is built into each layer of how your data moves through the platform — from the moment you log in to the moment a withdrawal hits your wallet. We do not treat this as an afterthought. Below are the four practices that underpin our data posture.

Encrypted Connections

All data between your device and our servers travels over SSL-encrypted connections. This covers login, account settings changes, and every payment session via Touch 'n Go eWallet, Boost, or GrabPay.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the account flow works in practice. You can review and adjust cookie preferences through the settings panel in your account.

Retention and Deletion

We hold your account data for as long as your account is active and for a period after closure as required by applicable law. Once that window passes, personal identifiers are removed from our active systems.

Data Correction Rights

If your registered name, contact number, or linked wallet detail is wrong, you can request a correction at any time. Submit it via live chat or the help centre and we will verify and update the record.

Common Questions About Your Privacy and Data

These are the questions we actually receive about data handling and account privacy. Each answer reflects how we operate the platform, not a generic policy template.

We collect your name, contact details, and the payment method you link — such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data are also logged for security purposes.

We share only the minimum detail required with payment processors — for example, confirming a DuitNow reference. No data is sold to advertisers or unrelated third parties under any arrangement.

We retain your records for the period required under applicable law after account closure. Once that period expires, personal identifiers are removed from our active databases.

Yes. Submit a data access request via live chat or the account help centre. We will verify your identity first, then provide a summary of the personal data held on your account.

Open a ticket in the help centre or raise it through live chat, stating which detail is incorrect. After identity verification, we update the record and confirm the change to you.

Yes — session cookies keep you logged in, and analytics cookies help us fix account flow issues. Cookie preferences can be reviewed and adjusted from the settings section inside your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.